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Practice Policies

Confidentiality & Medical Records

blue folder lockThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised
    patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to Fleur Waite who will provide you with a copy of the Access to Records leaflet.

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through Fleur Waite and may be subject to an administration charge. No information will be released without the patient's consent unless we are legally obliged to do so.

Risk Profiling: How your NHS records are used - Privacy Notice

This practice is taking part in a NHS service that helps your family doctor (GP) to spot whether you need more help to manage your health. This service is called 'risk profiling'.

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery and any existing health conditions that you have and alert your doctor to the likelihood of a possible future admission.  The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.

The information will be seen only by qualified health workers involved with your care.  NHS security systems will protect your health information and patient confidentiality at all times.

If you do not want your information being used in this way or have any other concerns, please contact the practice manager - Fleur Waite.

Complaints

commentsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Fleur Waite who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from their list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.